Phone: 561.451.4511 | Email: I
Kind words from our customers
September 11, 2020
Marcy was extremely helpful and very patient with all our travel plans! She is a great agent to work with and we would work with her again in the future whenever we travel.
-Anne and Fred
August 4, 2020
I have recently done multiple bookings of travel with Marcy and noticed on her email an opportunity to write a review.
Quite simply, Marcy is incredible. Besides always being available and if busy, returning the call same day, Marcy seems to really care about the service she provides.
That is rare, but crucial in a service industry. And a little touch, the first Birthday card I received this year was from Marcy.
I run a financial services business. One of the things I coach my sales people on is that exact thing. The first card received is remembered, while the flurry of cards that follow are a blur.
So I found Marcy through being an American Express Gold card member for 34 years. A year ago, I thought I would give AMEX travel a shot instead of spending countless hours trying to find good fares. Marcy won my business then and continues to win today.
Lucky for you she lives in Florida, I would hire her in a second if she were in California.
Anyways, congrats on having a great representative.
June 15, 2020
Our satisfaction with Boca Express Travel has been extraordinary especially because of our agent Marcy Whalen.
We booked and took my dream bucket list trip to Paris a year ago and it was beyond all imagined expectations.
Marcy guided us step by step through air bookings, hotel, tours, and restaurants. We had said we wanted the Paris flavor, not any booking in American places located in Paris. Everything was done exactly as we had hoped. It ended up being beyond our most hoped-for dreams. Marcy went beyond expected, almost as a true friend would plan for us.
Then, after experiencing such satisfaction, we immediately booked, another dream...a Regent cruise with a pre and post stay in Venice and Rome. We had finalized and paid-in-full. Marcy told us the most appropriate tours to book as we had told her what we wanted to see and the length of time we cared to spend touring. She advised us of the best insurance to purchase.
And then came Covid-19.
Marcy kept us informed,almost daily, of Regent’s plan. We continued to hold off canceling. When Regent changed their itinerary, to “avoid” the virus(ha ha), I was determined to cancel-Out of fear for our health!
Don had pre-existing medical conditions that worried us both.
We ended up canceling, very dismayed to “do this to Marcy”, and filed our insurance medical claim. Marcy compiled all necessary documents which we had to submit. And, kept contacting us to check on the status of the claim. When we had not heard anything,SHE contacted both insurance and Regent to follow up.
Thanks to Marcy’s extraordinary efforts, we were reimbursed in full.
Don and I are beyond appreciative. In this difficult time, when all businesses ESPECIALLY travel are suffering, our travel agent Marcy was most understanding and sympathetic.
We can’t wait to rebook a trip through Marcy in the hopefully nearer than further future.
June 9, 2020
We worked with Marcy at Boca Travel Express - she was amazing! She was helpful in determining the best coverage for our trip. Even during theses busy COVID-19 times for travel agencies, Marcy was always quick to respond to any emails or phone calls. We will definitely use Boca and Marcy again for future travel.
June 4, 2020
Boca Express Travel & their whole staff are very courteous, professionals, and great people. We worked with Giselle on many trips and was never disappointed. No worries, no hassle, no problems!!! Keep up the good work and soon (we hope) , we’ll be contacting Giselle for our next 🌴🌴🌴☀️☀️☀️😎😎😎🎉🎉🎉 destination !!! 👏👏👏👏👏👏👏👏👏
- William B
June 4, 2020
Let me tell you how happy we are with the services that Marcy Whalen, one of the travel experts, at Boca Express Travel, has provided us over the years. We are composed of a medium sized family living on both coasts of Florida that have cruised together and apart on major cruise lines to many destinations. We come with our lists of hopes and dreams that Marcy has always addressed with absolute professionalism and in these times, a virtual smile. Even during this period of Covid 19 wherein we needed to cancel numerous flights and cruises, Marcy completely understood our concerns, cancelled our reservations and arranged for full CASH refunds from both cruise and airlines.
We love working with her and her team of professionals and look forward to many more years of wonderous travels experiences.
Harry & Marcia
June 2, 2020
We have been traveling for many years and dealt with numerous agents. This was our first experience with Boca Express Travel and it was phenomenal! Marcy Whalen was superb through the obstacles during the Pandemic. She was vigilant, persistent, and on a mission to obtain a full cash refund! She spent many days checking on the information and ALWAYS kept her word by communicated with us! She is a diamond in the rough!
January 12, 2019
Giselle Landau is amazing!! She booked me for a trip to Hawaii, making recommendations and suggestions about so many things -- things to make this a wonderful trip that I never would have thought of. She took so much time with me and made sure I was happy with everything. She got back to me in minutes with every call and email exchange. She held my hand all the way. Basically, Giselle blew me away. I told her that I am coming back to her for my next trip and referring others her way.
- Jodie G.
September 15, 2018
My husband surprised me with a trip to Paris for my birthday. Roe at Boca Express Travel handled everything. She took the time to help us plan all of our excursions, find the perfect flight, and hotel. I wouldn't have changed a thing. We're back a week and already called Roe to plan our next trip
- Dawn W
September 12, 2018
We have used Roe Naccache for many vacations and she has never disappointed! The best hotels, transfers and flights. We were just in the Greek Islands and there was a sudden ferry strike. Roe and Boca Express Travel handled getting us on a new ferry and getting our hotel rooms refunded without any problem. I'm sure we would have been spent our whole vacation on the phone without them! Definitely 5 stars!!
- Alex K.
April 24, 2018
My fiance and I used Boca Express Travel to plan our Honeymoon. I would recommend them without hesitation. Giselle was absolutely amazing and went above and beyond to help plan a vacation of our dreams. We were extremely indecisive and thanks to her patience and wealth of knowledge, we were able to make a decision that we are absolutely thrilled with. Additionally, with our very busy schedules, Giselle took all the stress away and made the planning and booking process seamless. I can't say enough great things. This travel agency treats you like family and puts all your worries and stresses behind. We cannot wait for our honeymoon and its all thanks to Giselle and the team at Boca Express Travel! Thank you!!
- Stacy O.
April 10, 2018
We were on the Alaska cruise,and do to travel time had to cancel a event. Boca express responded, and helped us while we were at sea. This is above, and beyond. They are on top of any . and all situations in regard to our travel. We used them several times, and are extremely happy with their service.
- Robert B.
February 27, 2018
Had a great experience with Stacey Fugere at Boca Express! She walked us through every step of our Disney Vacation. I couldn't have planned it without her!
- Rachael M.
December 11, 2017
I planned a trip with Giselle at Boca Express Travel and it was so fantastic that I had to post a review (which I never do). First off, I initially booked a trip to a different destination but then Hurricane Irma devasted that location and many others which caused some havoc. Giselle was the first person to step up, take care of all thoughts and concerns and find me another location for me and my group. She was able to rebook 14 of us within 2 months of travel to the most unbelievable place I've ever stayed--Silent Waters Villa in Montego Bay, Jamaica. Upon showing up, we were greeted by our amazing host Jean who ensured our whole stay would be FANTASTIC. The views and accommodations were incredible. You are on top of a huge hill with one side overlooking the beach and the other side overlooking the jungle. It has the most breathtaking tennis court right next to the helipad. The staff was unbelievable. We had a chef (Marlon) the whole time who cooked 5 star, gourmet meals, a server (Michael) deliver them with class, a bartender (David) who was second to none, and countless of other landscapers, maids, butlers, etc. that really made the trip amazing. This place exceeded our expectations by a mile and I'd be happy to recommend Silent Waters....and Giselle at Boca Travel Express....to EVERYONE. You have to see this place to fully understand how fantastic it is.
- Eric L.
December 13, 2017
Thanks for your help with the cruise I am taking with our son and his family. I was hoping to have some savings, but I did know how much as it is hard to do a comparison. When I found that the total cost of the original cruise was over $10,300 at first , I was somewhat shocked, but with your help we were able to reduce that amount to $7,442.
The savings will help us to pay for some of the air tickets. I know that this is a very busy time for people taking kids on a cruise as it is just the start of summer vacation and the prices would be high, but again with your help the price became somewhat reasonable.
It is for this reason and the efforts you put into helping members of my family that have taken my recommendation and used sailed with your help that I keep recommending you to others.
August 1, 2017
I work with Lori Kenner at this agency and she is a knowledgeable, professional and very responsive. She has helped me book a family group vacation as well as a luxury vacation for my hubby and me. I know she is a cruise and European guru as well. She has personal knowledge of many of the destinations and gets very quick answers on any questions if she doesn't know them. Highly recommend.
January 5, 2017
Thank you for making this New Year's eve a fantastic event for us. It was fabulous!
- Frantz and Francine
October 26, 2016
You two put us in paradise! We are having a blast and it will be hard to leave Kauai✈️ Sunset at Haleakala was awesome, helicopter in Kauai, sunset cruise, beauty all around us. Thank you again.
- Dan and Judi
July 18, 2016
Just wanted to drop you a note and tell you our Disney adventure was fabulous. All of your recommendations were spot on and we thoroughly enjoyed ourselves.
Thank you so much for all your help.
On to the next adventure!
May 20, 2016
I sent you an email the night we were saying good bye to Israel but I am sure you did not receive it, I am looking for it now to resend it and can't find it. I hope I can express again how I felt when I sent it that night.
I want to thank you again and again for transforming my dream trip with my family a reality, actually it was even more than I have ever dreamed it to be.
Every place we visited and every hotel and the tours were fantastic and most of all very appropriate for each and every one in the group. From my granddaughter Eli of eight years old to my husband 70.
The guide Julian Resnick was fantastic, the kids called him Google for his profound knowledge of every aspect and history of our beloved country. He related to each and every one of us with understanding, respect, sensitivity and at the same time with a good sense of humor. He is a friend that we will keep forever.
I can't leave behind the driver Eitan whom became part of the family as well.
I am glad Albert my son finally made it with the girls, and I promised Rafi we will come back.
With this trip my grandkids received the best lesson they could get in order to strengthen their identity as Jews, they fell in love with The land and now they truly know they are part of Am Israel. Thank you Ronit for helping us as grandparents accomplish this mission in our lives.
January 5, 2016
So far everything is beyond my wildest expectation. We were upgraded to beautiful Old City View Rooms, Mordi is amazing and already tweaking the trip to better fit our needs, Chakra gave us so much stuff on the house we could have rolled down the hill back to the Hotel and even the flight was an hour early! The David Citadel is so nice that my sister said this was a hotel my Father would stay at, and he only stayed at the best places when he traveled.
I don't want to jinx it nor do I like hyperbole but if things keep going this well I would have to rank this as one of my best trips.
Thank you again!
December 29, 2015
Hi Stacey, I can't begin to tell you how much fun we had. I've been many times to Disney and never did it the way you organized our day. Everything went really smooth
Thanks to you. Between the fast pass, dining experience and the itinerary of rides,
I will always do it this way and definitely will call you on our next magical voyage..
April 25, 2015
You have been amazing, so helpful. Thank you again, we could not have done it without you.
- Diana B.
April 13, 2014
Since retiring and moving to Florida six years ago, Stacey is our go-to travel agent for all our extensive travels. She has always delivered fun and exciting travel packages whether it be a short getaway or a once in a lifetime extravaganza. In planning a trip she presents options that include not only our wants and desires, but selections we did not consider or were unaware of. She advocates for the best pricing including perks and benefits that sometimes have expired. She demonstrates her professionalism and care after the trip by listening to our feedback while taking notes to better serve us on our next trip and pass on our first-hand knowledge to the next traveler who follows in our footsteps. As a show of our regard, we have recommended Stacey to our closest friends, who like us keep going back to her because we know she is there for us.
- Dan G.
March 6, 2013
Thank you so very much for the beautiful box of chocolates!!!! We really appreciate your kindness and all the hard work you do on our behalf.
We have so many wonderful vacation memories and we're so grateful that you are so easy to work with and seem to really know what will delight us.
- Sally and Steve
December 19, 2012
Exactly five months later I am finally writing you to say Thank You!
Attached is our family photo taken at the Tower of London. We enjoyed all of our destinations, and appreciate you finding safe and comfortable places for us to stay. As you know, we had one hot sweltering night in Heidelberg, but we were on vacation in Europe - so life was good. I do appreciate your efforts to change things around.
I wish you a wonderful holiday season and a happy New Year! When traveling in the future I will be asking for your help, and will recommend you to anyone else planning to do so.
October 26, 2012
I wanted to send you an email to let you know what a fantastic honeymoon Eric and I had. Everything at Sandals was wonderful, from the moment we arrived at the airport.
Our private transportation was definitely a plus-We began our travels to the airport at 3:00 am, so having our own air-conditioned private car for the hour and a half ride was wonderful. Thank you for that!
Upon check-in for our butler suite, rather than standing in line, we were brought into a lounge and given cocktails, while a consultant checked us in and took care of our bags. Once we finished our drinks, our butler came to greet us and take us to our very nice duplex suite with a water view. He showed us around the room (along with the stocked bar) and gave us tips on dining, restaurants, attire etc. He also gave us a cell phone to use in the event we wanted anything from him.
The food was very good, and we found the best food was at the restaurants that required reservations (I suggest making them early in the trip as the restaurants fill up). One of our favorite experiences was the “Joe Knows” tour. It was a speedboat ride & tour of the island, along with a visit to the mud baths, a dip in a waterfall, a creole lunch, snorkeling and plenty of rum punch- we had a blast!
We would highly recommend using the complimentary shuttle service to visit the other Sandals resorts on the island, for pool time and dinner- it was nice to get out and see some different places and eat at new restaurants on our trip. They are also very accommodating with making reservations coincide with bus schedules, which is always nice!
All & all, we had an amazing time, which we will cherish always. Thank you for your constant guidance, advice and recommendations. We would have been lost without you and your team! You made all of our travel plans seamless and took the guesswork out of everything. We are already working on destinations for our next trip and can’t wait to have you book them for us!
- Laura & Eric B.
October 2, 2012
I wanted to call you before I left, but work was extremely busy. I just wanted to say thank you soooooo much for everything. You made this experience seamless and wonderful as I didn’t have to worry about anything. I already referred you to other people and hopefully, they will use your services. My mother is ready for another cruise so you will be hearing from me soon. Again thank you so much for all your hard work as I truly appreciate everything you did.
You’re the best. Have a great week as it’s back to work for me.
- Linda Y.
October 9, 2012
Here are some pictures from Dublin. Can't thank you enough for finding a place for us. We had a great time. Sara and Anna were so stimulated by city life. They were fantastic the entire trip. Sal and I were so happy to be able to expose our girls to a European city at such an early age, and we were especially happy that we were able to enjoy the city ourselves. You've been planning my European trips for years, so you know how much I love Europe. I'm so happy that having children doesn't have to be the end of my trips but rather a more meaningful trip with my family.
The 5 1/2 hour plane ride there was bearable. The 7 hours on the way home was a little tougher but not too bad. We had to give Sara a pacifier for the trip--it worked. (She's been off the pacifier for a few months now, but it made the trip worthwhile for her to have her binky back.) You do what you have to do to make the trip go as smoothly as possible :)
These pictures were from Trinity College, Grafton Street, the Wicklow Mountain-Glendalough day tour, St. Stephens Green, and the National Gallery of Ireland. I also included pictures of the apartment for you.
We also went to Christ Church Cathedral and Dublinia, passed by St. Patrick's Cathedral and Dublin Castle, Jameson Distillery (did the tour through there), had a guided tour of Trinity College, lunch in pubs, dinner at some finer restaurants, high tea at Shelbourne Hotel.
Even though we had two little ones with us, there was nothing that we couldn't do. We were welcome everywhere. The people went out of there way to make room for us, the kids, and the stroller.
Thanks again for making this trip happen.
October 8, 2012
Myra and I had the most wonderful and best cruise we could ever imagine. We can't thank you enough for the terrific arrangements that you made for us. The accommodations you made for us on the ship were just perfect. I am going to recommend you to my friends who are planning trips and cruises.
Thanks again for providing us with a great time.
September 19, 2012
Thank you fortrying for us! I wish we were REAL travelers because u r the BEST!!! Regardless of how small our travel needs r, ur services will be called upon and EVERY chance I get I will spread u around like running water!
U truly "GO FOR IT" forur clients!
- Leah and Co.
September 7, 2012
We had the best trip on the Oceania Riviera. It far exceeded my expectations. The ship is beautiful, staff wonderful as well as the food. I can't wait to go again. We never got the upgrade to the penthouse, but next time we’ll definitely take that. I will stop by and give you all the info. Thanks for all your help.
August 7, 2012
I was just going to send you an email. It was great!! Thanks for setting everything up! It couldn't have been better. The excursions were the highlight of the trip. Thanks also for all the gifts along the way and when we got home! You did an amazing job!
July 12, 2012
Just wanted to say thanks for helping us plan our wonderful Italy vacation! It was everything we hoped for, and for me even more - we got engaged in Venice!!! Garrick was planning it all along but it was a surprise for me.
Everything went smoothly on the trip, and we particularly liked the location of the hotel in Rome - the Hotel Condotti Palace. We commented a few times how you really took great care of us in selecting that one.
Now it's time to save up so we can arrange another great trip in the not-so-distant future! Thanks again.
June 27, 2012
Sorry its taken so long to get back to you. Let me start by saying that you exceeded our expectations! Our trip was incredible and words cannot explain the memories we will carry with us forever from such a special time in such a magical place. Lizzy and I would like to thank you for helping plan such an amazing trip! The itinerary you created for us was exceptional and was exceptional without a single hiccup! We would love to come by one day and show you the pictures and tell you all about the trip. Until then, I thought I would express my sincere gratitude for all of your hard work and excellent planning. Thank you as always and for creating such a magical honeymoon experience for us!
Stay in Touch,
- Chad & Elizabeth K.
June 3, 2012
WOW-we are loving this hotel and am sure you will too!!
The location and the grounds are spectacular. The rooms are cavern-like. We are in room 35 with ocean views from the terrace, sitting room, bed and bathrooms. Have not had dinner here but the breakfast was great. Plenty of other restaurants within walking distance. Tour today was very good as guide was top notch. If you have a chance to get to St. Paul de Vence.....that was the highlight. Very old city, yes with shoppes, but not the touristy stuff :-). One more week to go, will have photos and full report when we return. Thanks so very much for your part in making this adventure a reality!!
- Sally and Steve