Updated 4/3/2020, 10:35 AM PDT
COVID-19 Impacts to Travel Offerings
Several suppliers and destinations have temporarily suspended operations amid COVID-19 concerns.
The following suppliers have suspended cruise, tour, and/or package operations, with plans to resume operations on the dates listed below:
- Abercrombie & Kent: June 1
- AmaWaterways River Cruise: May 31
- Aqua Expeditions: Dates vary by ship
- Aqua Mekong: May 1
- Aria Amazon: May 1
- Aqua Blu: May 9
- Avalon River Cruises: July 1
- Avanti Destinations: May 16
- Azamara: May 11
- Carnival Cruise Lines:
- All ships: May 12
- Alaska sailings: July 1
- San Francisco sailings: 2021
- Carnival Radiance sailings: November 2
- Carnival Legend sailings: October 31
- Celebrity Cruises: May 11
- CIE Tours: June 1
- Club Med: May 1
- Club Med Punta Cana, Michès Playa Esmeralda, Sandpiper Bay, Cancún Yucatán, Ixtapa Pacific, Columbus, Turkoise, Caravelle, and Buccaneer's Creek
- Europe, the Mediterranean, Asia, Africa, Mexico, the Caribbean, Florida, and Brazil
- Collette: May 16
- China departures: September 1
- All 2020 Springtime River Tulip Cruise departures are cancelled
- The 2020 Oberammergau Passion Play has been postponed and rescheduled to begin in May 2022. Guests scheduled to travel to Oberammergau will be contacted and provided with all available options.
- Cosmos: July 1
- Costa Cruises: April 30
- Costsaver: July 1
- Crystal Cruises: Dates vary by ship
- Cunard: May 16
- Disney Cruise Line: April 28
- Emerald Waterways: May 1
- G Adventures: June 1
- The Norwegian Arctic Encompassed Expedition will begin on May 29
- Globus: July 1
- Oberammergau tours and vacations are postponed until 2022
- Holland America Line: May 14
- Hurtigruten: Dates vary by itinerary location
- Norwegian coast operations: April 19
- International expedition sailings: April 28
- Insight Vacations: July 1
- Intrepid Travel: June 1
- Journese is automatically cancelling all current land/hotel-only bookings to destinations that have closed their borders to non-residents or if the hotel is closed
- Luxury Gold: July 1
- Monograms: July 1
- MSC Cruises: May 30
- Norwegian Cruise Lines: May 11
- Oceania Cruises: May 11
- Paul Gauguin Cruises: May 7
- Pleasant Holidays is automatically cancelling all current land/hotel-only bookings to destinations that have closed their borders to non-residents or if the hotel is closed
- Ponant: May 15
- Princess Cruises: May 11
- Australia departures: June 15
- Quark Expeditions: May 1
- Regent Seven Seas Cruises: May 11
- Rocky Mountaineer: July 1
- Royal Caribbean International: May 12
- Canadian ports remain closed until July 1. Impacted itineraries will be suspended.
- The Port of Singapore remains closed through May. Impacted itineraries will be suspended.
- Scenic Luxury Cruises: May 1
- Seabourn Cruises: May 14
- SeaDream Yacht Club: May 7
- Silversea Cruises: Dates vary by ship
- Silver Cloud: May 19
- Silver Explorer: June 7
- Silver Galapagos: May 16
- Silver Muse: May 28
- Silver Shadow: May 14
- Silver Spirit: May 17
- Silver Whisper: May 25
- Silver Wind: May 13
- Star Clippers: Dates vary by ship
- Star Clipper: May 9
- Royal Clipper: May 11
- Star Flyer: May 2
- Tauck Tours: May 16
- The 2020 Oberammergau Passion Play has been postponed until 2022. Tauck will be reaching out to affected travelers to discuss itinerary changes.
- Trafalgar: July 1
- Universal Orlando Resort: April 20
- Universal Studios Hollywood: April 20
- Viking Ocean Cruises: July 1
- Viking River Cruises: July 1
- Virgin Voyages have postponed their inaugural sailing season for Scarlet Lady to July 15, with their Maiden Voyage taking place August 7
- Windstar Cruises: May 1
- Argentina has closed its borders to all non-residents, effective March 16.
- Aruba has barred all international inbound travel, effective March 15.
- Australia has closed its borders to non-citizens, effective March 20.
- The Bahamas have restricted entry by foreign nationals and foreign individuals who have travelled within the last 20 days from China, Iran, Italy, South Korea, the United Kingdom, Ireland, and other European countries, effective March 20.
- Bermuda has barred incoming passenger flights, effective March 20.
- Botswana has declared a nationwide lockdown, effective April 2.
- Brazil has barred non-citizens from entering the country, effective March 19.
- Nonessential travel across the Canada-U.S. border has been temporarily restricted, effective March 18.
- China has temporarily suspended entry by foreign nationals holding visas or residence permits, effective March 28.
- Costa Rica has closed its borders to non-citizens, effective March 18.
- Denmark has temporarily closed its borders to non-citizens, effective March 13.
- Ecuador has barred entry to the country, regardless of citizenship or residency status, effective March 16.
- El Salvador has closed its borders to all foreigners, effective March 11.
- European Union countries have closed their borders to nearly all international visitors and non-citizens, effective March 17. These countries include: Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- The French State and French Polynesian authorities have suspended all cruise calls in French Polynesia until April 11.
- Hong Kong has barred entry for non-residents, effective March 25.
- Hungary has closed its borders to non-citizens, effective March 16.
- India has barred all international flights, effective March 22.
- Indonesia has closed its borders to non-resident foreigners, effective April 2.
- Israel has closed its borders to foreign nationals, effective March 12.
- Kenya has closed its borders to travelers from countries reporting COVID-19 cases and suspended international flights, effective March 25.
- Malaysia has closed its borders to travelers until March 31.
- Mauritius has issued a country-wide lockdown, effective March 24.
- Nonessential travel across the Mexico-U.S. border has been temporarily restricted, effective March 20.
- New Zealand has closed its borders to non-residents and non-citizens, effective March 20.
- Panama has closed its borders to non-citizens and non-residents, effective March 16.
- Peru has closed its borders and cancelled all international flights, effective March 16.
- Poland has closed its borders to non-citizens, effective March 15.
- The Republic of Trinidad and Tobago has closed its borders to non-citizens for 14 days, effective March 17.
- Russia has barred entry for all foreign citizens, with the exception of diplomats, airplane crew members, and permanent residents, effective March 18.
- Rwanda has issued a nationwide shutdown, effective April 1.
- Seychelles has barred all non-citizens from entering the country, effective March 24.
- Singapore has barred all short-term visitors from entering the country, effective March 23.
- South Africa has issued a 21-day lockdown and restricted entry for non-citizens, effective March 26.
- Uganda has suspended all international passenger flights and closed all land borders, effective March 23.
- Effective March 19, The United States Department of State has issued a Global Level 4 Health Advisory advising U.S. citizens to avoid all international travel due to the global impact of COVID-19. In countries where commercial departure options remain available, U.S. citizens who live in the United States should arrange for immediate return to the United States, unless they are prepared to remain abroad for an indefinite period. The Department of State encourages you to visit travel.state.gov to view individual Travel Advisories for the most urgent threats to safety and security.
- Vietnam has closed its borders to non-citizens, effective March 22.
- Zimbabwe has issued a nationwide lockdown, effective March 30.
Information from Suppliers
In light of recent concerns in the travel industry regarding the Coronavirus, Boca Express Travel has created a repository of the latest travel advisory updates from our suppliers for your convenience. We will continue to review and modify this list as we receive updates.
Abercrombie & Kent
African Travel, Inc.
March 23rd, 2020
PLAN AHEAD AND BOOK WITH FLEXIBILITY AND PEACE OF MIND DURING TIMES OF UNCERTAINTY
In an uncertain time, we are offering you certainty and peace of mind. Our number one priority at Aqua Expeditions is to ensure the health, safety and wellbeing of our guests and crew throughout this challenging period. As a small ship expedition company, that is ISM (International Safety Management) compliant which ensures highest hygiene and safety standards for vessels, we guarantee a maximum of only 30/40 guests aboard offering world-class experiences in exotic destinations.
Considering the evolving situation around the globe, we are adopting special measures to address our guests’ concerns about travelling and booking.
- We have amended our booking policy in order to offer you flexible conditions allowing you to postpone your trip free of charge to provide you with peace of mind with regards to your travel plans.
- Suspension of all scheduled departures for the month of March and April 2020 in accordance with the travel restrictions and border closures placed by the governments in the country of our destinations, with planned departures resuming May 2020.
- Aqua Mekong has suspended operations until April 28th 2020 and is scheduled to resume all departures on May 1st, 2020.*
- Aria Amazon has suspended operations and is scheduled to resume all departures on May 1st, 2020.*
- Aqua Blu is due to begin operations after maintenance in Indonesia on May 9th, 2020.*
- *Subject to review/change aligned with latest travel restrictions and country’s border closures. Please contact us or your preferred travel agent.
- We took early, swift and decisive action to maintain strict anti-viral hygiene standards on all our vessels and are performing health screenings for all passengers prior to embarkation. We have no cases of COVID-19 onboard of any of our vessels. Aqua Expeditions has been following, and will continue to follow, the advice released by the World Health Organisation for coronavirus prevention.
- Case-by-case assessment will be made for embarkation of guests who have travelled to/through COVID-19 crisis regions in the past 14 days. We reserve the right to deny boarding of guests in order to maintain the wellbeing and safety of our passengers and crew.
- On board controls include pre-boarding medical evaluations i.e. past travel assessments at reservation level, mandatory health questionnaire providing detailed information 14 days prior to boarding, standard health reporting at embarkation, additional temperature checks by our resident paramedics and registering of all cases with flu-like symptoms to relevant authorities.
- Masks and hand sanitizers are provided to all guests and crew as needed, as well as increasing the level of environmental disinfection in addition to our regular stringent sanitation protocols.
- *All measures are subject to change and to any imposed requirements from local authorities
To add reassurance to our customers’ travel plans, we work with Ripcord insurance, offering an option to purchase comprehensive travel insurance for any unforeseen travel modifications of your entire trip.
We continue to monitor the situation, so that we can be responsive and attend to our guests in the highest level of safety and comfort.
Francesco Galli Zugaro
CEO & Founder, Aqua Expeditions
COVID-19 UPDATE - Applied to bookings departing through May 16th
At this time, Avanti Destinations is taking precautions to protect the safety of your clients traveling globally. Due to the inevitable spread of the coronavirus, governments and airlines are changing their policies on a daily basis. With this uncertainty of flight stability, we have made the difficult decision to cancel all booked services for travelers departing the US over the next 60 days (on or before May 16, 2020) effective immediately. Our goal is to ensure that no Avanti passengers are stranded internationally or forced into quarantine unnecessarily.
What if my clients are traveling now?
If you have clients in travel at this time, please note that we are handling these bookings on a case-by-case basis.
How will Avanti protect my client’s money?
To protect as much of the monetary value of your client’s booking as possible, Avanti Destinations has issued Land Future Travel Credits (FTC) for all bookings scheduled to depart from the US on or before May 16, 2020. We have converted 100% of the payment applied to hotels, transfers, sightseeing experiences, rail tickets, city cards, and car rentals into a Land Future Travel Credit (FTC) that can be used through December 31, 2021.
Updated March 30 -- Please note: We will be emailing you concerning your individual bookings. If you choose to decline the Land FTC, we ask that you reply to the email within 20 business days. However, due to the changing waiver policies with each individual airline, we recommend applying as soon as possible. If we do not hear from you within 20 business days, you are considered to have accepted the Land FTC and no further action will be needed
If you have any questions regarding this, you are welcome to call our dedicated COVID-19 hotline at 1-888-970-0341 Monday-Friday 6:30am – 5:30pm PST to speak to a specialist.
Carnival Cruise Line
CIE Tours International
Disney Cruise Line
Holland America Line
Norwegian Cruise Line
Regent Seven Seas
Royal Caribbean Cruises
Due to the recent US Government announcement regarding travel from Europe, we are experiencing an increase in call volume. Currently, Sceptre Vacation specialists are prioritizing those traveling between today and the end of April. If you have inquiries on travel scheduled beyond April 30, 2020, we ask that you please be patient with our response. Our current hours are from 10 AM to 5 PM Eastern Time.
Seadream Yacht Club
Universal Orlando Resort
Universal Studios Hollywood
Viking Ocean Cruises
Viking River Cruises