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The New Zealand Government has further strengthened travel restrictions, closing the borders to non-residents in an attempt to stop the spread of COVID-19. These restrictions come into effective from 23:59 on Thursday 19 March 2020 (NZT).
All affected travelers must have checked in for their flight to New Zealand by this time.
All travelers to New Zealand must isolate themselves for 14 days upon arrival.
Should we travel at the moment?
Our customers’ safety is paramount. However, we want to reassure you that, at present, train travel around many parts of Europe is still being enjoyed by hundreds of thousands of people. Indeed, the World Health Organisation says that restricting travel during public health emergencies is ineffective. We do recommend, however, that you check with your home country’s travel advisory service for destination updates.
I have already booked and don’t want to travel. Can I get a refund?
This depends very much on the train operator you have booked to travel with. Their policies change regularly and we will update the details below as soon as we get information. If your train operator is not listed below, then they have not yet offered a refund policy based on coronavirus, but their normal terms and conditions will apply. In most cases, we can help claim the refunds through Rail Europe - we provide all relevant links below.
SNCF trains (including TGV Lyria)
Full refunds or exchanges are offered to all customers who want to postpone or cancel their travel on a TGV, Intercité or TER train.This applies to journeys up until 30 April 2020, and also covers France-Germany TGV, France-Switzerland TGV and France-Italy TGV.
You can apply for a full refund before the departure date by logging into your Rail Europe account. After your scheduled departure time, you can apply under Help/Contact us on the website.
Deutsche Bahn trains
Passengers whose reason to travel has been affected by the coronavirus outbreak (e.g. cancellation of a trade show/event/concert or a booked hotel has been put under quarantine) may cancel their tickets free of charge. This is applicable until 31 March 2020. You can apply under Help/Contact us on the website.
Full refund, at no charge, for customers travelling from China or Hong Kong due to restrictions put in place. There is also a full refund for any customer who is in quarantine. You can apply under Help/Contact us on the website.
Full refunds available on tickets booked by 02 March 2020 for travel up to 03 April 2020 to and from the following stations: Brescia, Verona, Padua, Venice, Ferrara, Reggio Emilia, Bologna, Bergamo, Parma, Modena, Mantova, Desenzano del Garda, Peschiera del Garda, Vicenza, Rovigo, Conegliano and Treviso. For journeys to and from any other Italian destination, a full refund is given on tickets booked by 09 March 2020 for travel up to 03 April 2020. You can apply under Help/Contact us on the website.
Full refunds or exchanges are offered to all customers who want to postpone or cancel their travel. The request can be made within 30 days from the official date of the end of the emergency (currently 03 April 2020). You can apply under Help/Contact us on the website.
Full refunds are being offered to all travellers on Thello trains between Paris and Venice for travel between 10 March - 03 April 2020; for trains between Venice and Paris, 09 March - 02 April 2020; and for all trains between Marseille-Nice-Milan between 10 March and 03 April 2020. You can apply under Help/Contact Us on the website.
TGV Lyria trains
Full refunds for travels during the month of March are given if the cancellation is related to a coronavirus issue, and for customers whose country of origin is China or South Korea. You can apply under Help/Contact Us on the website.
Full refunds available for travellers coming from China or Iran for journeys until 31 March 2020. SJ will refund tickets booked to and from airports in Sweden and Copenhagen, with connecting flights to and from China or Iran. You can apply under Help/Contact Us on the website.
Swiss Travel System (STS)
Tickets are fully refundable if cancellation is done until one day prior to the first day of travel. All other requests will be handled case by case. You can apply under Help/Contact Us on the website.
Full refunds of all journeys to and from Italy, for all customers, valid until 03 April 2020. You can apply under Help/Contact Us on the website.
All Thalys tickets for journeys 10 March - 30 April are exchangeable or refundable without an additional charge. This is valid up to 2 weeks after the original travel date. All tickets for trips in May and June 2020 are also exchangeable or refundable without extra cost up to 30 days before departure. You can apply under Help/Contact Us on the website.
Full refunds or free exchanges are being offered on all regular Eurail passes which involve travel through Northern Italy, for those who have booked journeys in this region up until 15 March 2020. You can apply under Help/Contact us on the website.
Are European trains being cancelled because of the coronavirus outbreak?
To date, few train services have been affected. We will be in touch with customers who have booked tickets on any journeys where this might happen in future.
Will I be insured for travel in Europe at the moment?
Note that anyone choosing to travel to a region, against their government’s recommendations, risks invalidating their travel insurance. We advise checking with your travel insurance company for any specific terms and conditions before travelling.